# Case intake, production and issue handling

https://fairydentallab.com/ordering-terms/

Operational terms for custom dental manufacturing: case review, schedule confirmation, dispatch checks and confirmed production errors.

## Professional case instructions

 

Our services are intended for dental laboratories, clinics and dental businesses. Supply a work order and the records needed for the prescribed restoration; confirm the material, shade, components and required stages before fabrication.

 

## Quote and schedule confirmation

 

Request a case-specific quotation before arranging production. The confirmed scope and schedule depend on the supplied records and agreed specifications. Design approval, missing records or try-in stages may affect the schedule.

 

## Production and international transit

 

For selected cases, a 3–5 working-day production schedule may be confirmed after review. Other products or staged work use their individually confirmed estimates. International transit is separate from production time.

 

## Dispatch checks

 

Before packing, the team checks case references, work-order details, shade, occlusion where applicable and included components.

 

## Production issues

 

Report the case reference and issue through the agreed case channel. We review the work order and the work; if we confirm an error in our production, the work is remade without a fabrication charge. Return or resubmission steps and timing are confirmed with you.

 

## Business inquiries and case records

 

The website inquiry form is for business contact information. Do not submit patient identifiers, clinical records, scans or photos in that form. Agree a separate transfer channel for case records. Review the quotation for any case-specific commercial terms.

 [Request a Quote](https://fairydentallab.com/request-a-quote/)

## Fairy Dental Lab

Tel / WhatsApp: +447518779593

Email: [kelly@fairydentallab.com](mailto:kelly@fairydentallab.com)

Building 2, Lebao Industrial Park, Cuihu Community, Guangming Subdistrict, Guangming District, Shenzhen, China

- [About the Factory](https://fairydentallab.com/about-the-factory/)
- [Request a Quote](https://fairydentallab.com/request-a-quote/)
- [Pricing & Quotes](https://fairydentallab.com/pricing/)
- [Ordering Terms](https://fairydentallab.com/ordering-terms/)
- [Inquiry Data Notice](https://fairydentallab.com/inquiry-data-notice/)