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Product specifications
| Restoration / service | Diagnostic Wax-Ups |
|---|---|
| Material / deliverable | Design or physical wax-up, as agreed |
| Design / configuration | Tooth arrangement on a model / digital design |
| Case-specific inputs | State units, target form, reference information and the review stage. |
| Production estimate | Confirmed after reviewing the prescription, material and required stage |
| Manufacturing location | Shenzhen, China |
| Dimensions & component selection | Custom to prescription; confirmed before production |
What to send
State units, target form, reference information and the review stage.
Confirm digital scan transfer or physical impression/model submission with us before sending case files. Use the inquiry form for business information.
See the case workflowProduction, checks & shipping
We review the case reference, prescription and supplied records before scheduling. Before packing, we check identification, shade, occlusion where applicable and included components. A confirmed production error is remade without a fabrication charge.
Frequently asked questions
How do we confirm the final specification?
The prescription, selected material and case review define the final specification. Confirm numerical material data, thickness, shade and component compatibility with our team before production.
Does the estimate include international shipping?
Production and international transit are confirmed separately. A try-in or design approval may add a separate stage.
Can we start with a trial case?
Send the proposed product, material, destination and requirements for a trial-case quote. We confirm the records, specification and production estimate before scheduling the work.
What information should we include in a quote request?
Include your business contact details, destination country and product category. Add the proposed material and requirements if known. Monthly volume is optional. Keep patient names, clinical records, scans and photographs out of the inquiry form.
How do we transfer scans or send traditional impressions?
Agree the transfer method with our team first. Ask us for the correct 3Shape lab connection or a Dropbox upload link before transferring case files. For traditional impressions or models, confirm the intake requirements and shipping instructions before dispatch.
When does the production schedule begin?
We confirm the schedule after reviewing the prescription and required records. Missing information, design approval or a try-in can create a separate stage. The confirmed production estimate and international transit time are stated separately.
What is checked before the work is packed?
The lab checks the case reference, prescription details, shade, occlusion where applicable and included components before packing. The checks depend on the restoration and the records supplied.
How should we report a fabrication problem?
Contact our team with the case reference and describe the issue through the agreed case channel. We review the prescription and the work. If we confirm a production error on our side, we remake the work without a fabrication charge and agree the return or resubmission steps.
How do we define the digital deliverable?
Specify whether you need design files, a printed model or another agreed output. Confirm the intended workflow, file requirements and any physical manufacturing stages before the quote is finalized.
Can the design be reviewed before the next stage?
State the approval stage you require when sending the prescription. We agree the review point and the next production step before scheduling; approval time is separate from the manufacturing estimate.
