3Shape Unite
Ask us for the lab listing, then request a connection in 3Shape Unite. Send your scans from Unite after the lab accepts your connection.
CASE INTAKE & DISPATCH
How to Send a Case
Confirm the prescription and the submission route with our team before sending scans or impressions. We review each case for the records needed to make it and confirm the production schedule separately from shipping.
Send digital case files
Confirm the transfer method with our team before sending files. Use the agreed case reference and leave patient names out of file names.
Dropbox File Request
Use a Dropbox File Request to upload exported scans and related files. A Dropbox account is optional.
Choose a submission route
| Case route | What to confirm and send |
|---|---|
| Digital scans | Confirm the scanner or export workflow and file transfer route. Supply the required arches, bite and prescription through the agreed channel. Printed models may be quoted separately. |
| Physical impressions or models | Confirm the receiving address and packing requirements. Use a clear case reference and include the prescription, models or impressions, bite, trays and any agreed attachments. |
From intake to dispatch
Receive and check
We log the package or records, match the case reference to the prescription and check supplied models, bites and attachments.
Confirm and produce
We clarify discrepancies, review the requested date and schedule the case. Production follows the agreed prescription and any staged approvals.
Check and pack
We compare the work to the original instructions, check shade and occlusion as applicable, verify case references and pack the agreed items together.
Dispatch and track
We confirm shipment details, arrange dispatch and follow tracking. International transit depends on the destination, carrier and customs clearance.
Production time and transit
| Case type | Typical production time |
|---|---|
| Crowns and bridges | 3–4 working days |
| Implant cases | 4–6 working days |
| Removable cases | 3–5 working days, depending on the case |
| Digital-only work and appliances | Confirmed after review |
Production estimates apply once we have agreed the prescription and reviewed the necessary inputs. Ask for separate shipping timing and charges for your destination.
If a case needs a remake
Contact our team with the case reference and a description through the agreed case channel. We review the original prescription and the reported issue. When we confirm a production error on our side, we remake the work without a fabrication charge. We confirm the return or resubmission steps and timing with you.
For examples and product-specific inputs, browse products and services.
Ready to discuss a case?
Use the inquiry form to share business details and the type of work you need.
Request a Quote