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Product specifications
| Restoration / service | Hawley Retainers |
|---|---|
| Material / deliverable | Wire and acrylic; specifications confirmed per design |
| Design / configuration | Upper or lower Hawley retainer |
| Case-specific inputs | Specify wire and clasp design, acrylic colour and arch records. |
| Production estimate | Confirmed after reviewing the prescription, material and required stage |
| Manufacturing location | Shenzhen, China |
| Dimensions & component selection | Custom to prescription; confirmed before production |
What to send
Specify wire and clasp design, acrylic colour and arch records.
Confirm digital scan transfer or physical impression/model submission with us before sending case files. Use the inquiry form for business information.
See the case workflowProduction, checks & shipping
We review the case reference, prescription and supplied records before scheduling. Before packing, we check identification, shade, occlusion where applicable and included components. A confirmed production error is remade without a fabrication charge.
Frequently asked questions
How do we confirm the final specification?
The prescription, selected material and case review define the final specification. Confirm numerical material data, thickness, shade and component compatibility with our team before production.
Does the estimate include international shipping?
Production and international transit are confirmed separately. A try-in or design approval may add a separate stage.
Can we start with a trial case?
Send the proposed product, material, destination and requirements for a trial-case quote. We confirm the records, specification and production estimate before scheduling the work.
What information should we include in a quote request?
Include your business contact details, destination country and product category. Add the proposed material and requirements if known. Monthly volume is optional. Keep patient names, clinical records, scans and photographs out of the inquiry form.
How do we transfer scans or send traditional impressions?
Agree the transfer method with our team first. Ask us for the correct 3Shape lab connection or a Dropbox upload link before transferring case files. For traditional impressions or models, confirm the intake requirements and shipping instructions before dispatch.
When does the production schedule begin?
We confirm the schedule after reviewing the prescription and required records. Missing information, design approval or a try-in can create a separate stage. The confirmed production estimate and international transit time are stated separately.
What is checked before the work is packed?
The lab checks the case reference, prescription details, shade, occlusion where applicable and included components before packing. The checks depend on the restoration and the records supplied.
How should we report a fabrication problem?
Contact our team with the case reference and describe the issue through the agreed case channel. We review the prescription and the work. If we confirm a production error on our side, we remake the work without a fabrication charge and agree the return or resubmission steps.
How should we specify an appliance or guard?
Identify the appliance type, prescribed arch, material, thickness and design requirements. Confirm the requested specification and any case-specific limitations before manufacturing.
Are opposing-arch and bite records needed?
Tell us which appliance you are ordering and provide the relevant arch records. For a guard or an appliance involving occlusal contacts, agree the opposing-arch and bite records with our team before production.
