Case intake, production and issue handling

Professional case instructions

Our services are intended for dental laboratories, clinics and dental businesses. Supply a work order and the records needed for the prescribed restoration; confirm the material, shade, components and required stages before fabrication.

Quote and schedule confirmation

Request a case-specific quotation before arranging production. The confirmed scope and schedule depend on the supplied records and agreed specifications. Design approval, missing records or try-in stages may affect the schedule.

Production and international transit

For selected cases, a 3–5 working-day production schedule may be confirmed after review. Other products or staged work use their individually confirmed estimates. International transit is separate from production time.

Dispatch checks

Before packing, the team checks case references, work-order details, shade, occlusion where applicable and included components.

Production issues

Report the case reference and issue through the agreed case channel. We review the work order and the work; if we confirm an error in our production, the work is remade without a fabrication charge. Return or resubmission steps and timing are confirmed with you.

Business inquiries and case records

The website inquiry form is for business contact information. Do not submit patient identifiers, clinical records, scans or photos in that form. Agree a separate transfer channel for case records. Review the quotation for any case-specific commercial terms.